PRIVACY POLICY

Last Updated: September 27, 2026

Citystar Productions LLC (“Citystar Productions,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, submit a form, book an appointment, purchase services, or otherwise communicate with us.

Information We Collect

We may collect information you voluntarily provide, including your name, email address, phone number, social media information, project details, appointment information, and information related to services you request or purchase.

We may also collect certain information automatically when you use our website, such as device, browser, website usage, and referral information.

How We Use Your Information

We may use your information to respond to inquiries, provide video-production services, schedule and manage appointments, send appointment reminders, communicate about projects, process payments and invoices, provide customer support, improve our services, and, when you have provided appropriate consent, send marketing or promotional communications.

SMS Communications

If you provide your phone number and separately consent to receive SMS messages, Citystar Productions LLC may send you text messages according to the type of consent you provide.

Non-marketing messages may include appointment confirmations and reminders, invoice and payment notifications, project updates, and customer-support communications.

Marketing messages may include information about Citystar Productions services, offers, promotions, and related updates.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of SMS messages and HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

SMS Data Sharing

We do not sell or share your SMS opt-in information or consent with third parties for their own marketing or promotional purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

We may use service providers as necessary to operate our business and provide requested services, such as communications, scheduling, customer relationship management, payment processing, website hosting, and similar operational services.

Payments

Payments may be processed through third-party payment providers. We do not necessarily store complete payment-card information ourselves. Payment providers process information according to their own privacy practices and applicable requirements.

Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the site, understand website usage, measure marketing performance, and improve our services.

Information Security

We use reasonable administrative and technical measures designed to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Choices

You may request that we update or correct certain personal information. You may unsubscribe from marketing emails using the unsubscribe option provided in those communications and may opt out of SMS messages by replying STOP.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

Citystar Productions LLC
Email: [email protected]